Ⅰ.
We accept purchases from most countries or regions, but the following countries or regions are not available for purchase due to logistics restrictions or local policies Russia, Belorussia, Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Russia, Iran, and North Korea.
Ⅱ.
We support offline EUR and USD transfers or digital currency payments online. From January 2023 we accept credit and debit card payments for certain countries. For European customers Custom duty fee is already included in price, VAT will be charged selectively upon reception of the package based on destination country. For customers having VAT ID or customers outside European Union there will be no additional VAT charged by us. We accept debit cards only for orders up to 1500 USD.
Ⅲ.
About the products for pre-sale on April 15, confirmed orders during the pre-sale period need to be shipped within 8 weeks after the official opening of the sale. Confirmed orders after the official opening of the sale will be shipped 8 weeks after the order is placed.
Ⅳ.
We use third-party carriers to handle packages, such as DHL, UPS, etc.
Ⅴ.
Usually, we choose customs land transport for delivery service, and the time required varies depending on the destination.
If customers have faster timeframe requirements, we can choose air freight for faster delivery.
After placing your order, you are welcome to contact your chosen shipping company to resolve any problems you may encounter.
We will provide you with the necessary information at your request.
Ⅵ.
There is a warranty 6 months for the Miner and 12 months for the PSU. For European customers there are warranty 24 months for end customers. All European customers are eligible to pay VAT according to their country. This will be charged individually upon reception of their package.
Ⅶ.
All pre-sale orders are non-refundable. Please make sure you take your order seriously and know what you are ordering before you buy.