Order FAQ
➖Can I buy from any country or region?
We accept purchases from most countries or regions, but the following countries or regions are not available for purchase due to logistics restrictions or local policies：Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, and North Korea.
➖What form of payment can I use to make a purchase?
We support offline USD transfers or digital currency payments online.
We support offline EUR payments to bank account as well
We accept credit cards for small orders for verified buyers.
For big orders We do not accept credit card payments (there is limit for maximal transaction).
➖How long does the products take to ship after purchase?
About the products for pre-sale on 2024, confirmed orders during the pre-sale period need to be shipped within 6 weeks after the official opening of the sale. Confirmed orders after the official opening of the sale will be shipped 6 weeks after the order is placed.
➖Is there a delivery service?
We use third-party carriers to handle packages, such as DHL, UPS, etc.
➖How long is the shipping time?
Usually, we choose customs land transport for delivery service, and the time required varies depending on the destination.
If customers have faster timeframe requirements, we can choose air freight for faster delivery.
After placing your order, you are welcome to contact your chosen shipping company to resolve any problems you may encounter.
We will provide you with the necessary information at your request.
Is there a warranty on the products? How long is the warranty period?
There is a warranty. Starting from 6 months up to 24 months for ASIC miners. Warranty is stated at product page and it is also dependent of the country of buyer according to their LAWs in the region.
➖What is the return/exchange policy?
All pre-sale orders are non-refundable. Please make sure you take your order seriously and know what you are ordering before you buy.
➖What is stock model of the miner?
Miner that we hold currently in the warehouse ready to be shipped. This miner will be shipped within 24 hours after payment is cleared. The client can pick up this miner personally as well.
➖What is delivery or production model?
Miners and products that are for production or delivery will be delivered and expedited to produced at defined time. There is also time specified on website when it the delivery or production batch. After this time products or miners will be delivered to the clients.
➖What is hosting model?
The miner would be immediately delivered to selected hosting facility. The miner is already on the way or is already located in hosting facility. You will get access to the miner to remotely control it and receive KASPA coins or Bitcoins from miner. We will host, maintain and service this miner. The hosting locations are next to the power stations using green source of energy. The profitability of miner in hosting is higher than miner for delivery or self hosted miner. You can decide to take miner from hosting to your location or to be delivered to your address anytime within 3 months notice period.
➖What is difference between hosting model and delivery model?
In delivery model you take care and responsibility of the miner. In hosting model we take care of miner and service and maintenance. You pay small fee for electricity charges that include already service charges. This fee is usually cheaper than the fee for electricity at client's location. The miners in hosting model are more profitable and generate more kaspa coins or bitcoins than miners managed by clients